Customer service
Here's what schools, parents and organisations say about ordering from us.
4.94/5 from 3,305 reviewsVerified by Judge.me · Read all our reviews360-day returns
Changed your mind about a stock item? You have up to 360 days to send back eligible unused stock products under our goodwill returns scheme. It is on top of your statutory rights and does not restrict them.
What you get back, counted from delivery
- Unused, undamaged, complete stock items in their original packaging
- Personalised and custom products are not included
- You pay return postage for change-of-mind returns (faulty or wrong items: see How we put things right)
- Covers orders delivered on or after 21 October 2026
What you can count on
Four things you can rely on when you order from us.
Same-day dispatch
Eligible in-stock orders completed before 2pm, Monday to Friday, go out the same day (bank holidays excluded).
Free design proof
Custom-made badges come with a free design proof, and samples of your custom design are free too.
A real person answers
We aim to answer calls straight away during opening hours, Monday to Friday, 9am to 4:30pm.
Replies within 24 hours
We aim to reply to every email within 24 hours, excluding weekends.
From your order to your door
How long things take depends on what you order. Here is what happens at each stage.
- 1
You place your order
Order online, or send your school purchase order to info@schoolbadgesuk.email with quantities, designs and delivery details.
- 2
You approve your proof
Where your badge needs design approval, we send you a digital proof to check before anything is made. Please check the wording, spelling, layout and colours carefully.
Custom-made badges: free design proofFree samples of your custom design - 3
We make your order
Lead times depend on the product. Always use the lead time on your product page or quotation.
Custom badges: usually 3–4 weeks (4–5 weeks when busy)Customised plastic button badges: 1–2 weeks from artwork approvalPersonalised metal and enamelled badges: 3–4 weeks. Personalised plastic and pop badges: 1–2 weeks. See the lead time on each product. - 4
We dispatch it
In-stock items can leave the same day. Orders placed after Friday's cut-off normally go out on Monday.
Stock orders before 2pm, Mon–Fri: same day - 5
You can ask for an update at any time
Reply to your order confirmation email, or contact us with your order number, and we will check where your order is.
Talk to our team
Our sales team is here to help with stock badges, personalised designs, quotations and school accounts.
Tom
Sales Director
Mel
Sales Specialist
Nicole
Sales Specialist
Ashlee
Sales Specialist
Laura
Sales Specialist
How we put things right
If something you ordered arrives faulty or wrong, we want to hear about it.
1. Tell us
Email or call us with your order number (it begins with SBUK) and a description of the problem. Photos help.
2. We look into it
We reply to problem reports within 1 working day.
3. We put it right
We remake or replace it free of charge and we pay the return postage, in line with your legal rights.
Faulty, incorrect or misdescribed items are covered by your statutory rights, and we pay the return postage. The 360-day goodwill scheme above is for change-of-mind returns of unused stock items, where you pay the return postage. Its 360-day limit does not restrict your statutory rights.
Have a question about your order?
02477 863 864
Monday to Friday, 9am to 4:30pm. Closed on bank holidays.
info@schoolbadgesuk.email
Include your order number if you have one.
Our office and warehouse
23 Middlemore Lane West, Aldridge, Walsall, WS9 8BG
